Frequently asked questions
Do you offer installation services?
We only sell materials, but we know many great deck contractors. Tell us about your project, and we will recommend a contractor or two that specialize in your type of project. It will be up to you to screen the contractors and select the best fit for you, but we will get you on the right path. And if you decide to tackle the project yourself, we can help you with manufacturer’s installation resources, free advice and even paid consultations here.
I'd like to build my own deck, but I have questions. How can The Deck Store help me?
We are much more than a place to buy materials. Although we no longer install decks ourselves, we have years of experience building high-end custom decks using the latest materials. We can sit down and talk you through specific installation phases. We also have an installation resource page here.
I have a deck now, but I would like to replace the flooring and railing. Is this possible?
While you will need to assess the structure of your deck prior to installing new flooring and railing, this is generally a great idea. You can completely update your deck without going through the hassle of a complete re-build. Although we cannot see everything from a few photos, we can sometimes spot glaring issues with your existing deck frame. So email us pictures and we can look them over. And if you still need help, we offer free advice, links to manufacturer’s installation resources, and even a for-fee onsite consultation here.
Can you deliver my materials, and will you carry them around to my back yard?
Yes, we can deliver your materials to your house. Our delivery truck will allow fairly precise placement on your driveway. Please have the driveway clear for us, and take the cars out of the garage in the event that the materials block the driveway. We do not carry the materials anywhere. That is up to you.
Can you recommend a contractor to build my deck?
Because we have been in the deck business for 30+ years, we know many great deck contractors. Tell us about your project, and we will recommend a contractor or two that specialize in your type of project. It will be up to you to screen the contractors and select the best fit for you, but we will get you on the right path.
I am not a contractor. Can I buy materials from The Deck Store?
You do not have to be a professional contractor to buy from The Deck Store. We sell to everyone. We can also help you select the best materials for your project, and we can offer installations tips or even refer you to a professional installer to help you complete the project.
How many colors of composite decking do you have?
We try to offer as many brands of decking and railing as possible. Manufacturers are always adding colors, but we always have over 100 varieties of composite decking.
Do you have samples I can take home?
Yes, and they are free! In order to make the best decision about products, it is essential that you take home samples. See how they look against your house out in the natural light. You can also test them for staining and scratch resistance too!
I'd like to build my own deck, but I have no idea how much material I need. Can The Deck Store help me?
We can help you understand how to calculate materials, and we can even suggest quantities too. Just bring in your sketch with some dimensions, and let’s get started!